IT Support And Consultancy For Small Local Teams
Practical help for the systems your business depends on.
Get support for a problem now, or advice before a buying decision. We agree the scope, access and budget before work starts, then explain what changed and what needs attention next.
Two Services, Stated Separately
IT support fixes day-to-day problems: email, logins, printers, wifi and slow computers. IT consultancy gives advice before you spend: which software to buy, how to set up an office and how to protect customer data.
Many firms need only one. Tell us what is getting in your way so we can agree the right type of work.
What Is Included: Support
Remote Fixes
Common problems handled remotely where possible, with a clear record of what changed.
Setup
Computers, email accounts, printers and wifi set up for new starters and sites within the agreed scope.
Security Basics
Updates, strong passwords, two-factor sign-in and backups checked for practical gaps.
Plain Reports
What broke, what was fixed and what needs attention next, in words your team can use.
What Is Included: Consultancy
Before you buy, we compare software and hardware options on cost, fit and the cost of leaving later. You receive a written recommendation.
For an office setup or move, the plan can cover internet, wifi, phones and file storage. Backup and access reviews help you understand what happens if a laptop is lost or someone leaves.
Recommendations and any implementation are scoped separately, so advice does not become an open-ended bill.
Find The Blocker. Agree The Next Step.
Website Issues
Discuss CMS errors, DNS, SSL, hosting and website maintenance. Access and the work are authorized before changes begin.
Discuss Your Project ↗Marketing Pages
Landing pages and website updates can support an agreed campaign. New builds are quoted for their scope, with design and launch checks included in that discussion.
Discuss Your Project ↗Business Systems
Review where the website, search setup or CRM is slowing the team down. We explain the options and agree who will make each change.
Discuss Your Project ↗
Keep Control Of Your Systems
You authorize the access and the work. Remote sessions use approved tools, with a written record of actions. You can watch the session and end it at any time.
Passwords do not belong in ordinary email, chat or support ticket messages. We agree a secure access method and limit access to the work required.
Security recommendations are practical advice. Penetration tests and compliance certification are separate specialist work.
How The Work Runs
- 01
Explain The Problem
Tell us which system is affected, what changed and how it is blocking the team. Do not send passwords.
- 02
Agree Scope And Budget
Confirm access, the rate, the minimum charge and a spending limit before chargeable work begins.
- 03
Work And Record
Carry out the authorized work and record the changes. We pause before exceeding the approved budget.
- 04
Handover
Explain what was fixed, what remains and any follow-up work that needs its own approval.
Who It Is For
Small teams in HVAC, plumbing, roofing, law, remodeling and cleaning that do not have an in-house IT person. Online stores can also discuss website and workflow problems.
This service is remote-first. Onsite work can be agreed case by case and is quoted separately. The location, access and work needed determine whether a visit makes sense.
Cost And Timeline, Stated Honestly
Confirm your team size, devices and needs on the call. Support response times and consultancy schedules are agreed in writing before work starts.
Hourly Work, Agreed Limits
The rates below apply to the specified remote work. There is no monthly IT subscription or six-month offer attached to these rates.
A Useful First Conversation
The free discovery call helps us understand the blocker, discuss suitable options and suggest next priorities. Paid investigation or implementation begins only after you approve the scope.
Clear Rates For The Work You Need
All prices are in USD. Remote support and consultancy have a 30-minute minimum, then 15-minute billing increments.
Remote IT Support
$99/ hour
First 30 minutes: $49.50.
Each next 15 minutes: $24.75.
Authorized CMS, DNS, SSL, hosting, email and cloud troubleshooting within the agreed expertise and scope.
Discuss A Support Issue ↗Remote IT Consultancy
$139/ hour
First 30 minutes: $69.50.
Each next 15 minutes: $34.75.
Architecture, CMS, cloud, workflow and security recommendations, with remediation quoted separately.
Discuss A Decision ↗Additional Website Support
$20/ hour
Additional website support hours after the included 30-day build-fault support period on a Nextalytic website build.
This build-support option is separate from specialist IT support and consultancy. Agree the task and scope first.
See Website Care & Support ↗New clients prepay the first 30 minutes of remote IT work. Existing approved clients may be billed after the work. We stop before an authorized budget is exceeded; extra chargeable time needs your approval.
For example, 45 minutes of remote support costs $74.25. A 75-minute remote consultancy session costs $173.75. Onsite work, third-party purchases and larger implementation work are quoted separately.
Check Your Team’s IT Basics
A short checklist for backups, passwords, two-factor sign-in, device updates and leaver access. Use it to spot questions worth discussing.
We will use your email to share information that is helpful for you. We do not share your information without your consent, and we do not spam.
What Is Getting In Your Team’s Way?
Explain the issue or decision. Share the system name and business impact, but keep passwords and sensitive account details out of the form.
We reply within one business day.
We use these details to review and respond to your inquiry.
Let’s Work Through The Blocker
Start with a free conversation about the problem, your priorities and the help that fits.
Book A Free Discovery Call
Bring your goals and questions. We will discuss your current setup, the options and the information needed for a quotation.
Can You Fix My Problem Today?
Some issues can be resolved remotely. Others need a visit, a part or help from a software provider. We agree availability and scope after the first review; same-day resolution is not promised.
Do You Sell Hardware Or Software?
We advise and set up. Where a purchase is needed, you buy it or we agree the buying route in writing first.
Will You Have Access To My Passwords?
Only with your agreement and through a secure method you approve. We do not ask for passwords in ordinary email, chat or inquiry forms.
Can I Watch A Remote Session?
Yes. You can watch and end the session at any time. We provide a record of the changes made.
Is Onsite Help Available?
Onsite work is considered case by case and quoted separately. We confirm the location, scope and availability before arranging a visit.