We want you to feel comfortable discussing concerns about your project. Our 14-day refund policy gives you a clear route to raise blockers, talk them through and request a refund if you remain dissatisfied.
Our 14-Day Refund Policy
Contact us within the applicable 14-day refund window to request a review. We will arrange a meeting so you can explain the blockers, concerns or expectations that have not been met. If you remain dissatisfied after that discussion, we will refund the service fees you paid for the service covered by the request, excluding the incurred third-party costs described below.
What Is Not Refundable
Amounts already spent on tools, plugins and similar third-party products for your project are not refundable under this policy. We will explain and itemize these costs when confirming the refund calculation. This exclusion does not apply to a tool or plugin that has not been purchased or to a cost that was not incurred for your project.
How To Request A Refund
Email contact@nextalytic.com with your name, project or invoice reference and a short explanation of the concerns you would like to discuss. Please do not include bank passwords, card security codes or account login details. We normally reply to inquiries within one business day; this is an acknowledgment target, not a promise that a refund will have reached your account within that time.
The Review Meeting
We will agree a meeting time and listen to the blockers you identify. We may discuss a practical way to resolve them. If you are still dissatisfied after the meeting, we will confirm the eligible service-fee refund and any incurred tools or plugin costs excluded from it. The discussion does not require you to purchase additional services.
Receiving Your Refund
The refund will be sent to the account you provide after we verify the payment instructions with you. We will confirm the refund amount, method and processing schedule in writing. Banking and payment-provider settlement times may differ. Do not send sensitive account credentials through the website inquiry form.
Your Rights And Questions
This policy does not limit rights or remedies that cannot be excluded under applicable law. If you have a question about a payment or the policy, contact contact@nextalytic.com or call (302) 360-6373.